Enterprise 2.0 case studies are hard to find, so I pay attention whenever someone posts interesting findings on the Internet. Jack Vinson published his notes on social bookmarking in the enterprise talk given by Laurie Damianos of MITRE at the Boston KM conference. It’s worth a read. From the study:
“Many of the terms used by users are not in the official taxonomy, and work is underway to expand the formal taxonomy to represent things according to how people expect to find them.”
A corporate taxonomy based on what actually happens, instead of what is supposed to happen?
That could be useful…